With over 7 years of experience managing web hosting services, dealing with and troubleshooting website and server issues. Familiar with a wide variety of website CMS and server operating systems.
10/F Spark Place Building, P. Tuazon Corner 10th Ave, Socorro, Cubao, Quezon City
Oversee team performance for 15 technical support agents. Developed and implemented new policies and procedures to improved team productivity and efficiency. Analyzed current processes and identify areas for improvement, resulting in increased customer satisfaction.
10/F Spark Place Building, P. Tuazon Corner 10th Ave, Socorro, Cubao, Quezon City
Primarily assist agents in troubleshooting complex issues, Create and generate performance reports, Conduct training.
10/F Spark Place Building, P. Tuazon Corner 10th Ave, Socorro, Cubao, Quezon City
Provide support for server, website and email issues. Manage domains DNS records and installation of SSL.
Ortigas Center, Pasig City
Provide support for server, website and email issues. Manage domains DNS records and installation of SSL.