Jaymark Lumio

St. Jude Village, Mayao Crossing, Lucena City · +63 905 8801 180 · contact@knowjaymark.site

With over 7 years of experience managing web hosting services, dealing with and troubleshooting website and server issues. Familiar with a wide variety of website CMS and server operating systems.


Experience

Team Leader, Delivery

Concentrix

10/F Spark Place Building, P. Tuazon Corner 10th Ave, Socorro, Cubao, Quezon City

Oversee team performance for 15 technical support agents. Developed and implemented new policies and procedures to improved team productivity and efficiency. Analyzed current processes and identify areas for improvement, resulting in increased customer satisfaction.

October 2023 - Present

Subject Matter Expert

Concentrix

10/F Spark Place Building, P. Tuazon Corner 10th Ave, Socorro, Cubao, Quezon City

Primarily assist agents in troubleshooting complex issues, Create and generate performance reports, Conduct training.

January 2021 – September 2023

Web Hosting Specialist

Concentrix

10/F Spark Place Building, P. Tuazon Corner 10th Ave, Socorro, Cubao, Quezon City

Provide support for server, website and email issues. Manage domains DNS records and installation of SSL.

October 2018 – December 2020

Technical Support for Web Hosting

Inspiro

Ortigas Center, Pasig City

Provide support for server, website and email issues. Manage domains DNS records and installation of SSL.

June 2017 – October 2018

Education

Sibugay Technical Institute of Technology

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Major in Computer Programming
June 2012 - March 2016

Bacalan National High School

First Honorable Mentioned
June 2008 - March 2012

Skills

  • Website Development and Management
  • Email server setup and configurations
  • SSL installation on websites
  • cPanel/WHM configurations and management
  • Wordpress Development and management
  • Domain DNS management
Programming Languages & Tools

Awards & Certifications

  • Proficiency Award in Computer Programming And Visual Graphics and Design
  • Computer System Servicing NC II